Terms and conditions

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This document (hereinafter simply referred to as “Terms and Conditions”) regulates the general terms and conditions of use for the website you have just accessed, owned by Planícies Líricas Lda, as well as the terms and conditions for the reservation services of the rural tourism | agro-tourism establishment named “QUINTA DA AMENDOEIRA – ÉVORA – THE FARMHOUSE”, through this website.

 

INTRODUCTORY PROVISIONS

  1. Identification of the owner of the website and the owner and operating entity of the rural tourism | agro-tourism establishment named QUINTA DA AMENDOEIRA – ÉVORA – THE FARMHOUSE:
    • The owner of the website and the owner and operating entity of the tourism establishment for which reservations can be made through the website is Planícies Líricas Lda, with National Register of Tourism Establishments (RNET) No. 11219, headquartered at Quinta da Amendoeira, Caminho Municipal 1088, 7005-279 Évora, Portugal, and with NIPC 515555380, hereinafter referred to as “QUINTA DA AMENDOEIRA”.
    • User Information:

Email: geral@quintadaamendoeira.com;

Mobile: +351 926 300 004 (Call to national mobile network);

Telephone: +351 266 701 005 (Call to national fixed network).

 

  1. Use of the website
    • The use of the website, whether through simple browsing or by establishing a commercial relationship with QUINTA DA AMENDOEIRA through the respective website, grants you the status of User and implies the full and unreserved acceptance of all provisions included in these Terms and Conditions as well as in the Privacy Policy (https://www.quintadaamendoeira.com/politica-privacidade/), in force at each moment you access the website.
    • These Terms and Conditions apply to all Users of the website, including, without limitation, visitors, customers, and others not specifically identified.
    • The contractual proposal regarding the reservation of accommodation and additional services at the rural tourism | country house QUINTA DA AMENDOEIRA on the website is directed only to persons of legal age with full capacity who can, therefore, take responsibility for the commitments resulting from the reservation.
    • If the User does not agree with these Terms and Conditions in their entirety, they should not access the website or the features and services associated with it. In particular, making any and all reservations through the website depends on the acceptance of these Terms and Conditions; therefore, if the User does not accept them, they will not be able to make reservations through it.
    • By accepting these Terms and Conditions, the User makes this acceptance in their own name and/or on behalf of the organization they represent (if applicable). By making reservations through our website, the User declares to be over 18 years old, guaranteeing they have full legal capacity for the acts they perform and the necessary powers to carry out this acceptance. Furthermore, by accepting these Terms and Conditions, the User expressly declares that they will not use the website and the features and services associated with its use for any illegal and/or unlawful purposes.
    • QUINTA DA AMENDOEIRA reserves the right to change these Terms and Conditions at any time and without prior notice; therefore, the User should consult the Terms and Conditions before each use of the website and the associated features and services.
    • Without prejudice to the provisions of the previous paragraph, any changes to the Terms and Conditions after the confirmation of a reservation do not bind the User in relation to that reservation. The Terms and Conditions in force at the date of confirmation of each reservation shall apply.
    • QUINTA DA AMENDOEIRA guarantees account security within the expected and appropriate security measures for platforms such as the website.
    • QUINTA DA AMENDOEIRA is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions, or disconnections of the operating system that may temporarily prevent access, navigation, or the provision of services to Users.
    • In no event shall QUINTA DA AMENDOEIRA and/or its representatives and employees be held liable for any damages that may arise, even accidentally, from the malfunction of the website, under any title and for whatever duration such malfunction lasts, or for any damages caused by reproduction, use, or exploitation.
    • The violation of the provisions of these Terms and Conditions by the User constitutes grounds for termination by QUINTA DA AMENDOEIRA. In any case, the violation of the provisions of these Terms and Conditions by the User, regardless of whether termination occurs or not, always entitles QUINTA DA AMENDOEIRA to be indemnified for all resulting damages. Furthermore, QUINTA DA AMENDOEIRA reserves the right, at its discretion, to terminate the use of the website and its respective features and services by the User in question, with or without notification.

PRICES, CHILDREN AND ACCOMMODATION

  1. Price of accommodation and additional services
    • The price of accommodation and additional services at QUINTA DA AMENDOEIRA are duly indicated on the website, in Euros, including VAT at the legal rate in force.
    • The prices shown are per accommodation; however, they may be presented based on other characteristics, which in any case will be duly indicated on the website when making a reservation.
    • Although QUINTA DA AMENDOEIRA tries to ensure that all prices displayed on the website are correct, errors may occur. If QUINTA DA AMENDOEIRA detects an error in the price of any of the accommodations or services that the User has reserved, it will inform them as soon as possible and give them the option to reconfirm the request at the correct price or cancel it. If QUINTA DA AMENDOEIRA is unable, for any reason, to contact the User, the reservation will then be canceled and the amount already paid will be fully refunded within 30 days.
    • The price of accommodation and additional services is subject to change by QUINTA DA AMENDOEIRA, without prior notice, until the moment of confirmation of the reservation by the User.

 

  1. Children
    • All children are welcome. Guests aged 18 or older must pay adult rates.
    • The conditions and prices for cribs and extra beds vary depending on the time of year; please contact the reservations department.

 

  1. Accommodation
    • The characteristics of QUINTA DA AMENDOEIRA are those stated in the reservation. However, since the photographs were not taken on the day the User made the reservation, there may be non-substantial differences between the photograph and reality at the date of enjoyment of the services contracted by the User, which do not entitle the User to any modification of the Contract.
    • If nothing is mentioned in the reservation, it only includes accommodation, and no meal plan is provided.
    • If the User arrives with more people than indicated in the reservation to use the accommodation, QUINTA DA AMENDOEIRA may refuse their entry, a situation for which QUINTA DA AMENDOEIRA cannot be held responsible.

 

CANCELLATION POLICY, SCHEDULES AND ACCESS

  1. Cancellation Policy
    • Cancellation of the reservation will be free of charge if made up to 7 (seven) days before the reserved date, with the amount already paid being fully refunded.
    • If the cancellation is made after 7 (seven) days of the reserved date, this will result in the loss of 100% of the amount paid by the User at the time the reservation was made.

 

  1. Check-in and check-out times
    • Check-in time: from 4:00 PM;
    • Check-out time: until 11:00 AM.

 

  1. Access to Quinta Da Amendoeira
    • QUINTA DA AMENDOEIRA may refuse access to anyone who disturbs its normal operation, in situations of intoxication, violent attitude, indecent exposure, or any other attitude contrary to good customs and social coexistence on the part of any Guest or their guest.

 

ONLINE RESERVATION PROCESS

  1. Online reservations
    • When making any reservation, the User must correctly fill out the respective form, indicating, in particular, the arrival and departure dates, the type of accommodation requested and associated supplements, and the number of people, specifying the children and babies who will occupy the accommodation, always subject to confirmation of availability by QUINTA DA AMENDOEIRA, as well as their personal data and payment information, taking full responsibility for the choices made and the information provided, which must be complete, true, and updated.
    • To start the reservation, the User must click on “RESERVE ONLINE” on the website. They should then:
  2. Select the arrival and departure dates;
  3. Indicate the number of adults and children;
  4. Choose the desired room type;
  5. Click on “BOOK NOW”.
    • A summary of the reservation will be presented, including rooms, dates, and number of guests. At this stage, the User must enter their personal data, including:
  6. Country;
  7. Full name;
  8. Email address;
  9. Telephone contact;
  10. Address;
  11. Reason for stay;
  12. Possibility to add special requests.
    • After filling in the personal data, the User must click “BOOK NOW” again to proceed.
    • The User will be informed of the total price of the reservation, including any additional fees and optional service expenses, as well as the check-in and check-out times.
    • The User must pay for the reservation exclusively by credit or debit card, using the means provided on the website.
    • Before confirming the reservation, the User undertakes to verify all reservation data, including selected rooms, dates, number of guests, prices, and payment method, correcting any errors before confirmation.
    • Before finalizing the reservation, the User must read the “Terms and Conditions”, inserting the agreement symbol in the available box, only if they accept them. Acceptance of the “Terms and Conditions” is an absolute requirement for the continuation of the operation. The User should immediately print and file the Terms and Conditions for future reference.
    • By confirming the reservation, the User enters into a Contract with QUINTA DA AMENDOEIRA, fully accepting the description of the rooms, prices, and these Terms and Conditions, which contain the only provisions applicable between the User and QUINTA DA AMENDOEIRA.
    • Before finalizing the reservation, the User must read the “Terms and Conditions”, inserting the agreement symbol in the available box, only if they accept them. Acceptance of the “Terms and Conditions” is an absolute requirement for the continuation of the operation. The User should immediately print and file the Terms and Conditions for future reference.
    • An email will then be sent to the User, detailing the reserved service(s), the price(s), the Special Conditions accepted by the User, the date of the reservation made, information regarding the Terms and Conditions, as well as the address of QUINTA DA AMENDOEIRA where the User can submit any complaints.
    • The reservation will be effective only after full payment of the amount, when applicable. The invoice will be issued in digital format and sent to the email provided by the User, and cannot be reissued with subsequent changes.

 

 

 

FINAL PROVISIONS

  1. Intellectual property
    • QUINTA DA AMENDOEIRA is the holder of all intellectual property rights over the website.
    • The content made available by QUINTA DA AMENDOEIRA through the website, including, without limitation, texts, images, design, brands, logos, source codes, are protected by intellectual property legislation, with their ownership or license held by QUINTA DA AMENDOEIRA and its suppliers or licensors. As such, its content, as well as any other elements protected by intellectual property rights, may not be copied, imitated, or used, in whole or in part, without the prior written authorization of QUINTA DA AMENDOEIRA or the respective holder of the applicable intellectual property right, which the User acknowledges and accepts.
    • The User acknowledges that access to the website and its respective content does not grant them any ownership right or license over the materials and content made available therein.
    • The User undertakes not to make any abusive use of this content, and it may not be copied, disclosed, used, or copied in any way, nor shall they use software tools for collecting protected content, namely, robots, crawlers, or other automatic mechanisms.
    • The User will not copy, translate, disassemble, or decompile, nor create or attempt to create, by reverse engineering or otherwise, the source code and object code of the Platform, as well as third-party tools and applications and the software associated with its operation, nor will they remove any confidentiality or intellectual property notices.
    • The User undertakes to fully indemnify QUINTA DA AMENDOEIRA for any compensation, costs, or expenses it incurs as a result of claims of any kind or nature directed against it by third parties, based on the violation of third-party rights, namely intellectual property rights related to the use of content made available, supplied, or provided through the site and the services associated with it, including compensation paid to third parties by agreement with them.

 

  1. Personal Data Protection

QUINTA DA AMENDOEIRA, as the entity responsible for processing, respects your privacy. Any and all personal data collected on the website will be kept confidential and will not be sold, communicated, or in any way reused by third parties without your authorization. Any personal data provided to us will be treated in accordance with current legislation, with best practices, and ensuring all technical and organizational security measures necessary for its protection. For more information on how we treat your personal data, you should consult our Privacy Policy (https://www.quintadaamendoeira.com/politica-privacidade/).

 

  1. Liability

To the maximum extent permitted by law, QUINTA DA AMENDOEIRA shall only be liable for damages caused by gross negligence or willful misconduct. QUINTA DA AMENDOEIRA assumes no responsibility for the continuous availability of its website, and in particular of mobile networks, the Internet, and mobile devices.

 

  1. User support and complaints

The User may direct comments, suggestions, or complaints to QUINTA DA AMENDOEIRA via telephone contact at +351 926 300 004 (Call to national mobile network), available Monday to Friday from 9:00 AM to 1:00 PM and from 2:00 PM to 6:00 PM, or via email at geral@quintadaamendoeira.com.

 

  1. Alternative dispute resolution
    • The provisions of this clause apply exclusively to reservations made by a final consumer, as defined in Law No. 24/96 of July 31, with subsequent amendments.
    • QUINTA DA AMENDOEIRA informs that, under the terms provided in the Consumer Protection Law, consumer disputes of low economic value (less than €5,000.00) are subject to mandatory arbitration or mediation whenever, by express option of the consumers, they are submitted to the appreciation of an arbitral tribunal attached to legally authorized consumer dispute arbitration centers. Thus, in the event of a dispute, the final consumer may resort to any of these means and must be represented by a lawyer or solicitor (or request legal aid, under legally provided terms).
    • Furthermore, under Reg. (EU) 524/2013 of the European Parliament and of the Council, the User can access the Online Dispute Resolution (ODR) Platform at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, where information is provided on the possibility of resorting to it to resolve their disputes.
    • Also on the Consumer Portal (consumidor.pt), information is provided on the available Alternative Dispute Resolution Entities for the promotion of extrajudicial resolution of national and cross-border disputes under Law No. 144/2015 of September 8, with subsequent amendments, when they are initiated by a consumer against a supplier of goods or service provider and concern contractual obligations resulting from purchase and sale or service provision contracts concluded between established suppliers of goods or service providers and consumers resident in Portugal and the European Union.

 

THE USER DECLARES TO HAVE READ AND UNDERSTOOD THESE GENERAL CONDITIONS, AS WELL AS THE POLICIES ASSOCIATED WITH THEM, AND THAT THEY HAD THE OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE BEFORE ACCEPTING THEM. THEY FURTHER ACKNOWLEDGE THAT THIS IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THEMSELVES AND QUINTA DA AMENDOEIRA, WHICH SUPERSEDES ANY PRIOR PROPOSAL OR AGREEMENT, WRITTEN OR ORAL, AND ANY OTHER COMMUNICATION BETWEEN THEMSELVES AND QUINTA DA AMENDOEIRA RELATING TO THE SUBJECT MATTER OF THIS CONTRACT.

 

Terms and Conditions updated on 2026-07-10.